Vacancies

NATURE AND SCOPE OF THE POSITION

• The primary role of this position is the management of the technical and educational needs of the College’s information services. In particular, the Systems Administrator is responsible will:
• manage the College’s network performance, reliability and security.
• manage and support the provision of high quality and responsive client service that meets agreed service levels and the business needs of the school.
• provide first, second and third level support to staff including basic support (software installation, phone, printer, email, and basic troubleshooting); intermediate support (in-depth problem solving, user creation/security); and full support (system or technology implementation, upgrade/enhancement, maintenance, and training).
• Co-ordinate and manage the College’s information services and security system (both hardware and software).
• Be able to maintain the highest degree of confidentiality, diplomacy and tactfulness, and engage positively within and beyond the College community at all times.
• ICT resource management.
• Support positively the Islamic ethos, values and mission of Al-Ameen College.

KEY PERFORMANCE AREAS

The successful applicant will demonstrate and be responsible for the following key performance areas:

1. Management of the school's network performance, reliability and security
   
   • Management of the ongoing performance, reliability and security of the ICT infrastructure.
   • Management of all systems and hardware support including ‘hands-on’ technical knowledge, including access control and CCTV system.
   • Maintenance of overall network and internet security, including appropriate internet content controls.
   • Establish and maintain effective communication links to and from staff to ensure efficient resolution of all ICT operational issues.
   • Production of regular reports on key activities and system performance.
   • Manage and maintain appropriate backups of school data and ensure an effective ‘Disaster Recovery Plan’ is in place.
   • Foster an adherence to quality systems documentation, and continually seek to improve the way in which work is undertaken. Lead by example.
2. Provide ICT support to academic and support staff
   Work with the ICT technical team to:
   
   • Manage and support the provision of high quality and responsive client service that meets agreed service levels and the business needs of the school.
   • Provide first, second and third level support to staff including basic support (software installation, phone, printer, email and basic troubleshooting); intermediate support (in-depth problem solving, user creation/security); and full support (system or technology implementation, upgrade/enhancement, maintenance and training).
   • Liaise with staff to ensure their requirements are being promptly attended to and are dealt with in a satisfactory manner; staff need to be kept abreast of any matters that remain outstanding.
   • Train staff, at point of need, in the operation of computer software and hardware.
   • Proactively plan and document work on assigned tasks in an agreed format.
3. ICT resource and budget management
   • Develop the annual budget for ICT operational and capital expenditure in-conjunction with the Business Manager.
   • Ensure cost effective management of ICT resources to keep within budgetary requirements.
   • Design and maintain an appropriate, ongoing, cost-effective asset replacement program for ICT infrastructure and keep an up-to-date register of consumables.
   • In conjunction with the Business Manager, negotiate with the third-party providers to achieve ‘best practice’ service level agreements.
   • Manage services for photocopying, printing and telecommunications equipment across the College.
   • Manage computer labs, classroom and admin hardware and staff devices.
   • Maintain appropriate records of ICT hardware and software.
   • Ensure the school is complying with relevant software licences.
4. ICT coordination and management of information services
   • Develop and maintain school information and communication platforms including websites such as intranet, social media platforms, public site and school apps.
   • Collaborate with the relevant staff to maintain the reliability, integrity and reporting of information systems and their applications.
   • Develop, manage and support web-based, on-line applications such as SEQTA, e-Learning and internet services.
   • Provide support for administrative and business systems.
5. Studend 'Bring Your Own Device' platform
   • In collaboration with the College Leadership Team, support and develop the operation of the college’s ‘bring your own device’ framework.
   • Ensure an appropriate support mechanism has been established that results in reduced impact on learning in the event of a technical fault.
   • Provide support to students via the IT Help desk on a daily basis, alongside the ICT team.

Essential Criteria

• At least a bachelor’s degree in Computer Science, Information Science, Engineering, or related field.
• Minimum three years of relevant work experience in an equivalent role in a diverse environment, preferably educational.
• Demonstrated commitment to providing a high level of client service and the ability to maintain high work standards.
• Demonstrated knowledge of networking hardware and software with experience in the design, installation, maintenance, and management of wired and wireless network environments.
• Demonstrated knowledge of server hardware and software with experience in design, installation, management and maintenance of server and storage environments, in particular Microsoft Windows server, Microsoft SQL server, and Microsoft Active Directory.
• Demonstrated understanding and experience with Linux servers, Apple servers, cloud services (Azure, AAD, O365, Intune Device Management), firewalls and web filtering.
• Demonstrated ability to undertake troubleshooting to identify, diagnose and resolve problems in an IT systems environment whilst remaining calm under pressure.
• Demonstrated ability to work effectively as a team member or independently when required.
• High level of interpersonal skills and the ability to communicate clearly at all levels within the college, as well as our parent community and external supply providers, in both technical and non-technical terms.
• Well-developed organisational and initiative skills with the ability to prioritise tasks, meet deadlines, work well under pressure, and manage competing tasks with attention to detail.
• Previous experience working with security cameras, access control security system and associated software.
• Familiarity with Veeam backup solution.
• Current WA driver licence.
• The successful candidate will be required to undertake a Working with Children Check, police clearance and COVID-19 vaccination certificate.